Pacific Place Partners with BeDynamic to Offer Concierge Service Tool
 
 
 
 

“Our partnership with BeDynamic is a natural partnership. By raising the visibility of regional events, SCVB’s online calendar now receives 9,000 to 14,000 visitors per month. The calendar of events is one of the major reasons visitors come to our Web site. BeDynamic is an absolutely essential partner. One staff person could not possibly do this level of work without outsourcing. BeDynamic’s community resources and collaborative work supports SCVB’s mission to achieve economic prosperity for the Seattle region, which is a win-win for everyone.”

- Tracey Wickersham, Cultural Tourism Director, Seattle Convention & Visitors Bureau

 

Pacific Place Partners with BeDynamic to Offer Concierge Service Tool

May 22 2007

Shoppers, tourists, and downtown Seattle residents soon will have access to a richer level of events and activities information as Pacific Place launches a new concierge service tool.


Partnering with BeDynamic, Inc., a Seattle-based digital content management company that provides destination information to the travel industry, Pacific Place’s new concierge service tool will help concierge staff deliver personalized information on events and activities happening in and around downtown Seattle.


“To remain competitive in a retail environment, it’s all about the experience, and Pacific Place is at the retail forefront in taking service to a new level,” said Dennis Zook, general manager, Pacific Place. “In addition to shoppers and tourists seeking out this type of dynamic information, Seattle has a growing population of downtown residents who also appreciate access to real-time information on all that downtown has to offer. This new concierge tool is a perfect addition to our suite of service amenities that will not only help Pacific Place create a unique shopping experience, but also will become the ‘concierge for downtown residents’.”


“The key to a healthy retail core is closely tied to the large number of entertainment, cultural and tourist attractions in downtown Seattle and vice versa,” added Zook. “Through BeDynamic’s ability to marry information technology with the high-touch service demanded by today’s upscale urban shopper, Pacific Place can tie the ultimate shopping and dining experience with the best of Seattle’s arts, culture and sports scene to create a truly memorable experience for downtown visitors.”

 

Information, Technology and Service Designed to Improve Efficiency and Productivity

BeDynamic delivers up-to-the-minute, detailed information on a destination's arts, cultural, sports and entertainment events and venues. This rich, relevant and timely content is provided in an easy-to-implement database format fully branded to reinforce Pacific Place’s image with every customer touch point. By partnering with local arts and cultural organizations and Seattle’s Convention and Visitors Bureau, BeDynamic collects destination information that also helps local arts and non-profit groups such as the ACT Theater and Seattle Opera market events and help drive ticket sales and increase revenues. These local relationships foster greater cooperation, quality control and continuity to ensure only the freshest information is delivered to the Pacific Place concierge team and other BeDynamic customers.

 
“Whether a shopper is looking for tickets to a play or the latest sporting event, BeDynamic’s rich content provides concierge staff quick and easy access to the region’s latest events and activities,” said Anne Payne, CEO, BeDynamic. “Using our tool, concierge staff can customize an itinerary using the searchable database, itinerary and calendar planning, and reporting features, all of which Pacific Place will be utilizing to deliver increased value to its shoppers.”
 
“Beyond the places I already know, my staff and I usually have to spend time researching activities for a guest,” said Lorenzo Leonard, chef concierge at Pacific Place. “Using BeDynamic’s tool will broaden our knowledge and save a lot of time in creating itineraries for our guests meaning we can provide them the information they need within minutes.”
 
About BeDynamic
BeDynamic® provides the travel and tourism industry with a single-source solution for capturing and managing up-to-date local content and destination information. Designed for travel suppliers such as hotels, airlines and convention and visitors bureaus, our content aggregation and delivery service increases the quality, depth, timeliness and affordability of specialized information on local events and venues. By forging strategic partnerships with local stakeholders, BeDynamic® ensures consistent, effective promotion of cultural, entertainment, arts and sports organizations of all kinds. Collaborative consulting services and innovative technologies enable customers to increase visitor attraction and promote the unique appeal of their respective destinations.